Privacy Policy

1. Who we are

MIA Lightverse (“MIA”, “we”, “us”, or “our”) designs and crafts sacred-geometry fine jewelry, made to order and shipped worldwide. This Privacy Policy explains what personal information we collect through www.mialightverse.com and our related channels, how we use it, and the choices you have. It applies to visitors, customers, and anyone who contacts us.

If you have any questions about this policy or how we handle your information, you can reach us at contact@mialightverse.com.

2. Information we collect

Information you give us

• Contact details such as your name, email address, phone number, and the content of any message you send through our contact form, by email, or over WhatsApp.
• Order details such as the pieces you select, personalization choices, sizing, shipping and billing address, and order history.
• Any other information you choose to share with us when you communicate with us about a piece, an order, or a partnership.

Payment information

When you make a purchase, your payment is processed by a third-party payment provider. Your full card or banking details are entered with that provider and are not stored on our servers. We receive only the information needed to confirm and fulfil your order, such as confirmation of payment and the billing name.

Information collected automatically

Like most websites, we may collect limited technical information automatically, such as your device type, browser, approximate location derived from your IP address, and how you interact with our pages. This helps us keep the site secure and improve the experience. See the Cookies section below.

The Personal Code calculator

Our Personal Code experience asks for a name and date of birth to reveal a cornerstone letter, life path number, and birthstone. This calculation runs in your browser. We do not store or transmit the name or date of birth you enter for that calculation unless you choose to share it with us as part of an order or enquiry.

3. How we use your information

• To respond to your enquiries and provide customer care.
• To process, craft, fulfil, and deliver your made-to-order pieces.
• To send order confirmations and updates about the status of your order.
• To operate, maintain, secure, and improve our website and services.
• To send you updates about new collections or offers, only where you have asked to hear from us, and you can opt out at any time.
• To comply with our legal obligations and to protect our rights, customers, and business.

4. How we share information

We do not sell your personal information. We share it only with trusted parties who help us run our business, and only to the extent needed, including:

• Payment providers, who process your payment securely.
• Shipping and logistics partners, who deliver your order.
• Service providers who host our website, send email on our behalf, or provide analytics and security tools.
• Authorities or advisors where we are required to do so by law, or to establish, exercise, or defend legal rights.

These parties are permitted to use your information only to perform services for us and are expected to protect it.

5. Cookies and analytics

We use cookies and similar technologies to make the site work, remember your preferences and cart, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

6. International transfers and worldwide shipping

We ship internationally, and the partners who help us operate may be located in different countries. This means your information may be transferred to and processed in countries other than your own. Where we do this, we take steps to ensure your information continues to be protected.

7. Data retention

We keep your personal information only for as long as needed for the purposes described in this policy, including to fulfil your order, provide aftercare, and meet legal, tax, and accounting requirements. When it is no longer needed, we delete or anonymize it.

8. Your rights

Depending on where you live, you may have rights over your personal information, including the right to:

• Access the information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where there is no legal reason for us to keep it.
• Object to or restrict certain processing, and withdraw consent where we rely on it.
• Opt out of marketing messages at any time.

To exercise any of these rights, please contact us at contact@mialightverse.com. We may need to verify your identity before acting on your request.

9. Security

We use appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, but we work to keep your information safe and to limit access to it.

10. Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Third-party links

Our site may link to third-party platforms such as Instagram and WhatsApp. We are not responsible for the privacy practices of those platforms. We encourage you to review their policies before sharing information with them.

12. Wellbeing and observations

MIA is not a medical device and does not diagnose, treat, prevent, or cure any condition. Any biofield or Bio-Well GDV Camera material shown on our site is presented for energetic observation only, and results may vary from person to person. We do not collect or use health information to make decisions about you.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it periodically.

14. Contact us

For any question or request regarding your privacy or this policy, contact us at contact@mialightverse.com, or message our concierge on WhatsApp at +971 50 903 4133.